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📝 Service Level Agreement (SLA) Between: Lean and Local (the “Client”) And: [Restaurant Name] (the “Partner”) Effective Date: [Insert Date]

1. Purpose

This SLA outlines the responsibilities, expectations, and terms of engagement between Lean and Local and the Partner restaurant acting as a preparation hub for Lean and Local’s food services.

2. Scope of Services

The Partner agrees to:

• Prepare meals according to Lean and Local’s recipes, portion sizes, and quality standards.
• Maintain consistent availability and timely preparation as per agreed schedules.
• Collaborate with Lean and Local’s logistics team for pickup and delivery coordination.

3. Food Safety & Compliance

The Partner shall:

• Adhere strictly to the Ontario Food Premises Regulation (O. Reg. 493/17) under the Health Protection and Promotion Act.
• Maintain valid food handler certifications for all kitchen staff.
• Ensure regular sanitation, temperature control, and allergen management protocols.
• Allow periodic audits by Lean and Local or third-party inspectors.

4. Payment Terms

Lean and Local agrees to:

• Pay the Partner a fixed rate of $[Insert Amount] per meal prepared, or as per the mutually agreed pricing schedule.
• Issue payments bi-weekly via direct deposit, subject to receipt of accurate invoices.
• Reimburse for any approved ingredient or packaging costs incurred on behalf of Lean and Local.

The Partner agrees to:

• Submit invoices by [Insert Day] each week.
• Notify Lean and Local of any pricing changes at least 30 days in advance.

5. Term & Termination

• This agreement is valid for a period of 12 months from the Effective Date and renews automatically unless terminated.
• Either party may terminate the agreement with 30 days written notice.
• Immediate termination may occur in cases of food safety violations, breach of contract, or reputational harm.

6. Confidentiality

Both parties agree to maintain confidentiality of proprietary recipes, customer data, and business practices.

7. Liability & Insurance

The Partner shall:

• Maintain commercial general liability insurance and product liability coverage.
• Indemnify Lean and Local against claims arising from negligence, contamination, or breach of food safety standards.

8. Dispute Resolution

Any disputes shall be resolved through:

1. Good faith negotiation
2. Mediation (if needed)
3. Arbitration under Ontario law

9. Acceptance

By signing below, both parties agree to the terms outlined in this SLA. Lean and Local Name: ____________________ Signature: ________________ Date: _____________________ Partner Restaurant Name: ____________________ Signature: ________________ Date: _____________________